Returns & Refund


We have 30 Dyas return time window which means you can return the item within 30 days after you receive the package. After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If the items is intact and unused, our warehouse colleagues will arrange the refund asap.



For visa or master payment, the refund will get to your account in 7-15 working days. For paypal, the refund will get to you in 1-2 working days. The refund time depands on your payment account.



There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery. 

 If you need this service, please contact us:

Shipping: we will cover the shipping cost if the quality issue of the products, other than that, you will need to pay the shipping fee in case of a return.

Please Note :You cannot return human hair products that have been used. if the item is removed from the bundles ,wigs and used in visible manner . All refund and exchange policies are voided.